Certificate of Workplace Communication and Leadership

Starting

January 17, 2023

Start Time

9:00 am

End Time

12:30 pm

Location

Virtual

Event Type

Nonprofit University

Registration Details

Members: $355
Non-Members: $430

Overview

Leadership is a 360-degree endeavor, encompassing your communication and relationships with colleagues in all parts of the org chart. Whether managing up, down, or across, your success in the workplace is driven by your success in communicating appropriately and leading others through an effective combination of words, decisions, and actions.

In this four-part series, you will learn how to turn difficult situations into opportunities for growth. Focused on resolving conflict, handling difficult conversations, and leading across generations in the workplace, you will gain the skills and tools to succeed in your relationships, develop in your role, and lead in your organization and beyond.

Key Concepts

  • Defining conflict
  • Conflict as communication
  • Recognizing how your own attitudes and actions impact others
  • Types of conflict and the stages of conflict
  • Helping others through conflict
  • Increasing positive information flow through non-verbal and verbal communication skills
  • Characteristics of current generations in the workplace: Silent Generation, Baby Boomers, Gen X, Gen Y/Millennial, and Gen Z
  • Identifying where the generation gaps surface, and the impact on the modern workforce and workplace
  • Establishing a positive intent and a desired outcome

Audience

Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.

Included Courses

LDR 250 | Conflict Resolution: Dealing with Difficult People

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. In this course, you will learn how to turn difficult situations into opportunities for growth. Learn more.

Upcoming Dates

January 17, 2023

LDR 251 | Managing Difficult Conversations

We have so many interactions every day, it is reasonable to expect that some of them will be difficult. In this course you will learn tools to manage difficult conversations and get the best results possible out of them. Learn more.

Upcoming Dates

January 31, 2023

LDR 252 | Conflict Resolution: Getting Along in the Workplace

Conflict is a necessary part of our personal growth and development: It only becomes an issue when the people involved cannot work through it toward a solution. In this course you will learn practical tools to help you resolve conflict successfully and produce a win-win outcome. Learn more.

Upcoming Dates

February 7, 2023

LDR 253 | Closing the Generation Gap in the Workplace

There are currently five generations in the workforce: Silent Generation, Baby Boomers, Gen X, Gen Y/Millennial, and Gen Z. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. Learn more.

Upcoming Dates

February 14, 2023

Facilitator(s)

tracey knight
Tracey Knight

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LDR 250 | Conflict Resolution: Dealing With Difficult People

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LDR 251 | Managing Difficult Conversations

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