LDR 253 | Closing the Generation Gap in the Workplace


August 29, 2023

Start Time

9:00 am

End Time

12:30 pm



Event Type

Nonprofit University

Registration Details

Members: $95
Non-Members: $120


There are currently five generations in the workforce: Silent Generation, Baby Boomers, Gen X, Gen Y/Millennial, and Gen Z. Only a few short years ago employers who were expecting to face mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough that they would like to stay at work. As a result, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore challenges with multiple generations and strategies to help overcome issues of the generation gap.

Key Concepts

  • Characteristics of current generations in the workplace: Silent Generation, Baby Boomers, Gen X, Gen Y/Millennial, and Gen Z
  • Identifying where generation gaps surface, and their impact on the modern workforce and workplace
  • Recruiting and retention to bridge the gap
  • Creative ways to work across generations

Learning Objectives

At the end of this course, you will be able to:
  • Compare and contrast workplace preferences and working styles characteristic of each generation currently in the workforce.
  • Diagnose workplace-communication challenges through a generational lens that still honors every colleague as an individual.
  • Evaluate recruitment, retention, and succession plans in the context of the generation gap.


Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.


tracey knight
Tracey Knight

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