Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development, such as the conflict between two choices when making a decision – think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
Conflict becomes an issue, however, when the people involved are stuck on the conflict itself and cannot work through it toward a solution. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can cause hurt feelings and damaged relationships. In this course you will learn about practical tools to help you resolve conflict successfully and produce a win-win outcome.
Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.