LDR 252 | Crucial Conversation Skills


January 30, 2024

Start Time

9:00 am

End Time

12:30 pm


GCN Headquarters
881 Memorial Dr. SE
Atlanta, GA 30316

Event Type

Nonprofit University

Registration Details

Members: $95
Non-Members: $125


In today’s fast-paced and diverse work environment, conflicts and disagreements are bound to arise. How we handle these situations can make or break relationships, hinder productivity, and impact overall team dynamics. That’s why mastering crucial conversation skills is essential for success.
This immersive training course is part of a comprehensive 4-part series that equips participants with the tools and mindset needed to navigate conflict effectively. Participants will gain practical skills and strategies that they can apply immediately. This course empowers individuals to navigate conflicts with confidence, build stronger relationships, and achieve remarkable results.

Key Concepts

  • Understanding feedback
  • Giving feedback
  • Receiving feedback

Learning Objectives

At the end of this course, you will be able to:
  • Overcome fear and anxiety associated with disagreements and misunderstandings.
  • Cultivate empathy, compassion, and sensitivity towards others.
  • Develop diplomacy, tact, and impeccable interpersonal skills.
  • Understand the three ways to give feedback, including their characteristics and impact.
  • Receive feedback constructively, without taking it personally.
  • Deploy advanced skills for giving and receiving constructive feedback, including techniques to mind your disposition, body language, and tone.


Professionals at all levels who want to enhance their ability to handle difficult conversations with finesse. Whether you’re a manager, team leader, or individual contributor, this course will empower you to face challenging situations head-on and foster positive outcomes.

Registration Note

Due to a system update, you may encounter a pop-up blocker while registering for upcoming programs. To be sure your registration processes correctly, please be sure your browser allows pop-ups for the GCN Portal. Click here for instructions.


tracey knight
Tracey Knight

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