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Nonprofit University

Certificate of Nonprofit Volunteer Management

Volunteers are a unique human resource for helping accomplish organizational missions. Skilled and competent leadership ensures that results and impact are achieved, and that the spirit of volunteering is sustained and nurtured. This four-session series focuses on the core competencies that set the stage for effective volunteer administration and management.


  • Roles and responsibilities for volunteer managers and administrators, and specific competencies that are required.
  • Establishing a sound volunteer structure through implementation of certain policies and processes.
  • Designing and implementing successful projects that are mission-driven and appealing to volunteers.
  • Recruiting and training processes for developing an engaged, effective volunteer corps.
  • Best practices for recruiting and retaining volunteers.



VOL 110 | Introduction to Volunteer Management
Know and understand the roles of a volunteer administrator/manager, the various approaches and the key competencies required to be effective in the role.

VOL 120 | Volunteer Policies, Processes, and Structure
Learn how to design and implement policies, processes, and structures to effectively manage your volunteer corps. This course will outline the importance of aligning volunteer involvement with your nonprofit's mission and provide a framework for applying the principles of operational planning in the design of volunteer activities and projects. Learn when policies and processes need to be reviewed and changed.

VOL 130 | Volunteer Recruitment, Development, Training and Retention
Learn how to successfully recruit, engage, develop and support volunteers to help them reach their potential for your organization. Identify essential tools for results-oriented volunteer training and discover solutions for best practices in volunteer management: cost-effective recognition and evaluation practices, tactics to retain a strong corps, and partnering strategies to maximize the impact of your volunteers.

VOL 140 | Making Volunteers Your Best Advocates and Leaders
Increase your nonprofit's mission impact by developing your volunteers into advocates and leaders. Discover strategies for identifying and developing leaders and learn how to advocate for resources and recognition for your volunteer corps.



  • Coming soon


9:00 am - 3:00 pm


Georgia Center for Nonprofits
100 Peachtree Street NW
Suite 1500
Atlanta, GA 30303

Registration Details

Member: $499
Nonmember: $699

Questions? Contact us at [email protected] or 678-916-3081.

Coming soon  
VOL 110
VOL 120
VOL 130
VOL 140



Thanks to the generous support of The Wells Fargo Foundation, GCN offers a limited number of partial scholarships for staff and board members of eligible organizations to attend Nonprofit University. Learn more

I have a newfound interest in volunteer management because of this course, and look forward to learning more.
— Carmencita A. Poe