Leadership is a 360-degree endeavor, encompassing your communication and relationships with colleagues in all parts of the org chart. Whether managing up, down, or across, your success in the workplace is driven by your success in communicating appropriately and leading others through an effective combination of words, decisions, and actions.
In this four-part series, you will learn how to turn difficult situations into opportunities for growth. Focused on resolving conflict, handling difficult conversations, and leading across generations in the workplace, you will gain the skills and tools to succeed in your relationships, develop in your role, and lead in your organization and beyond.
Full participation in the Certificate of Workplace Communicate and Leadership is applicable for 14 points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.
Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. In this course, you will learn how to turn difficult situations into opportunities for growth. Learn more.
August 8, 2023
We have so many interactions every day, it is reasonable to expect that some of them will be difficult. In this course you will learn tools to manage difficult conversations and get the best results possible out of them. Learn more.
August 15, 2023
Conflict is a necessary part of our personal growth and development: It only becomes an issue when the people involved cannot work through it toward a solution. In this course you will learn practical tools to help you resolve conflict successfully and produce a win-win outcome. Learn more.
August 22, 2023
There are currently five generations in the workforce: Silent Generation, Baby Boomers, Gen X, Gen Y/Millennial, and Gen Z. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. Learn more.
August 29, 2023
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