We have so many interactions every day, it is reasonable to expect that some of them will be difficult. Whether these conversations take place in person, by phone, or virtually by email or online-collaboration tools, you can design the interaction to go smoothly, minimizing disruption and overt conflict. In this course, you will learn tools to manage difficult conversations and get the best results possible out of them.
This course will include role-playing difficult conversations in a safe, supportive atmosphere with an experienced coach.
Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.