LDR 250 | Conflict Resolution: Dealing With Difficult People

Starting

January 16, 2024

Start Time

9:00 am

End Time

12:30 pm

Location

GCN Headquarters
881 Memorial Dr. SE
Atlanta, GA 30316

Event Type

Nonprofit University

Registration Details

Members: $95
Non-Members: $125

Special offer

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Overview

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this course, you will learn how to turn difficult situations into opportunities for growth.

Key Concepts

  • Recognizing how your own attitudes and actions impact others
  • Techniques for managing and dealing with anger, difficult people, and difficult situations
  • Conflict as communication
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • The three-step Conflict Resolution model

Learning Objectives

At the end of this course, you will be able to:
  • Explore personal triggers and discover somatic practices to manage emotional responses.
  • Distinguish between reacting and responding.
  • Be assertive rather than aggressive or passive-aggressive.
  • Understand what riles up anger and develop strategies to defuse tense situations.

Audience

Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.

Registration Note

Due to a system update, you may encounter a pop-up blocker while registering for upcoming programs. To be sure your registration processes correctly, please be sure your browser allows pop-ups for the GCN Portal. Click here for instructions.

Facilitator(s)

tracey knight
Tracey Knight

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