MGT 140 | Employee Performance Challenges

Overview

Handling performance issues is one of the most common and challenging tasks a manager can face.

Investigating employee complaints must be done with an open mind and plenty of forethought, because not dealing with employee issues can lead to bigger problems down the road. Similarly, conflicts between employees can create workforce stress that impacts performance and teamwork.

Because it is critical to address these issues quickly, efficiently, and fairly, managers must have skills at the ready for investigating and resolving them. Participants in this course will learn how to develop solutions for dealing with problem employees and employee conflict.

Learning Objectives

• Perform an investigation of an employee complaint.
• Conduct a performance review process.
• Identify the root cause of conflict and take action.

Course Modules

• Defining legal issues related to employee discipline and termination
• Taking steps to investigate a complaint
• Documenting your investigation process

• Defining conflict and the factors that influence it
• Dealing with conflict in a constructive way

• Defining the underlying problem
• Discussing issues and concerns with employees
• Taking corrective action