MGT 140 | Employee Performance Challenges

Starting

March 19, 2024

Start Time

9:00 am

End Time

12:30 pm

Location

GCN Headquarters
881 Memorial Dr. SE
Atlanta, GA 30316

Event Type

Nonprofit University

Registration Details

Members: $95
Non-Members: $125

Special offer

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UPDATE 2/15/2024

  • This course has reached capacity. Sign up for the certificate series waitlist at the link below, OR consider joining one (or more) of our new Management Accelerators, covering skills and tactics critical for managing individuals, teams, and strategy.

Overview

Handling performance issues is one of the most common and challenging tasks a manager can face.

Investigating employee complaints must be done with an open mind and plenty of forethought, because not dealing with employee issues can lead to bigger problems down the road. Similarly, conflicts between employees can create workforce stress that impacts performance and teamwork.

Because it is critical to address these issues quickly, efficiently, and fairly, managers must have skills at the ready for investigating and resolving them. Participants in this course will learn how to develop solutions for dealing with problem employees and employee conflict.

Learning Objectives

At the end of this course, you will be able to:
  • Perform an investigation of an employee complaint.
  • Conduct a performance review process.
  • Identify the root cause of conflict and take action.

Course Modules

Investigating Complaints
  • Defining legal issues related to employee discipline and termination
  • Taking steps to investigate a complaint
  • Documenting your investigation process
Resolving Coworker Conflicts
  • Defining conflict and the factors that influence it
  • Dealing with conflict in a constructive way
Dealing with Difficult Employees
  • Defining the underlying problem
  • Discussing issues and concerns with employees
  • Taking corrective action

Registration Note

Due to a system update, you may encounter a pop-up blocker while registering for upcoming programs. To be sure your registration processes correctly, please be sure your browser allows pop-ups for the GCN Portal. Click here for instructions.

Facilitator(s)

faculty hodge square
Stephanie Hodge

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