Outcomes are defined as the benefit to the customer or client: what changed in someone’s life because of your service. Outcomes answer the So what? question of your work, focusing on the impact of your service rather than the number of people you’ve served.
In order to obtain meaningful information on organizational and program effectiveness – and truly improve performance – nonprofits must monitor program success systemically. In addition, funders are increasingly requiring nonprofits to evaluate their programs and demonstrate results.
Often, however, program managers are overwhelmed or intimidated by the evaluation process, and in particular by the first steps: creating outcomes measures, a data collection method, and a way to monitor program-generated data. That’s why GCN’s Nonprofit Consulting Group is here to help you understand, manage, and monitor the process.
Some of the key steps the Consulting Group can help you tackle: