Emotional Intelligence at Work

A two-part learning series on building self-awareness and strengthening workplace relationships.

Emotional intelligence is more than understanding emotions – it is a set of practices that shape how we respond to pressure, relate to others, and contribute to the culture around us. This two-part series takes participants from self-awareness and self-management to stronger relationships and healthier workplace dynamics. 

Through reflection, discussion, and practical application, participants will examine the emotional patterns, assumptions, and habits they bring to work; develop strategies for responding more intentionally under stress; and practice using emotional intelligence to navigate relationships, conversations, conflict, and collaboration. The series emphasizes emotional intelligence as an ongoing practice – one that can strengthen individual effectiveness while helping create workplaces grounded in trust, respect, accountability, and psychological safety. 

Session 1: Leading from the Inside Out

April 20 | 9:00 am – 12:30 pm 

How we show up with others begins with what happens within us. Leading from the Inside Out moves beyond personality styles and traditional emotional intelligence models to explore the emotional patterns, beliefs, assumptions, and stress responses that influence how we communicate, make decisions, and respond to challenging situations. 

Participants will build greater awareness of their own emotional triggers and habits while practicing strategies for managing reactivity, navigating difficult emotions, and responding with greater intention. Through reflection and practical exercises, they will explore emotional agility, identify opportunities for growth, and develop everyday practices for strengthening self-awareness and self-management – even when working in environments where emotional intelligence is not consistently modeled or valued. 

Learning Objectives: 

• Explore habits that support emotional agility, reflection, resilience, and continued growth. 
• Identify personal emotional patterns, triggers, assumptions, and stress responses. 
• Explain how emotions influence decisions, communication, and workplace behavior. 
• Apply strategies for managing emotions and responding intentionally under stress. 

Session 2: Building Stronger Relationships at Work

April 27 | 9:00 am – 12:30 pm 

Emotional intelligence becomes visible in the way we interact with other people. Building Stronger Relationships at Work shifts the focus from What is happening within me? to What is happening between us? Participants will explore how curiosity, empathy, accountability, power, trust, and emotional awareness shape everyday workplace relationships. 

Through practical exercises and real-world scenarios, participants will strengthen their ability to read interpersonal dynamics, question assumptions, understand perspectives different from their own, and navigate difficult conversations with greater confidence. This session also examines how individual interactions contribute to workplace culture – from the way people respond to mistakes and conflict to how meetings, feedback, and everyday conversations affect trust and psychological safety. 

Participants will leave with practical approaches for building stronger relationships, repairing trust when necessary, and intentionally modeling the behaviors they want to see in their teams and organizations. 

Learning Objectives: 

• Identify emotional cues and interpersonal dynamics in workplace interactions. 
• Apply empathy and perspective-taking while maintaining accountability and boundaries. 
• Practice using emotional intelligence to navigate conflict, difficult conversations, and relationship repair.