LDR 251 | Facing Conflict

Overview

Key Concepts

• Social and emotional intelligence, including personal power, intentionality, building bonds, and conflict management
• Conflict dynamics
• Conflict resolution styles
• Strategies to prepare for and conduct crucial conversations

Learning Objectives

At the end of this course, you will be able to:

• Overcome fear and anxiety associated with disagreements and misunderstandings.
• Understand the 6 stages and 3 types of conflict to gain a deeper understanding of conflict dynamics.
• Explore conflict resolution styles – including accommodator, avoider, competitor, compromiser, and collaborator – to identify your preferred approach and understand its characteristics.
• Prepare for crucial conversations by clarifying the root cause of the conflict; identifying desired outcomes; investigating facts, frequency, and frustrated relationships; and deciding whether to engage in the conversation.
• Develop strategies to weigh the importance of the situation, consider potential consequences, check your motives, empathize with the other person’s point of view, and set a positive intent.
• Deploy the art of outlining talking points and scheduling conversations, considering timeliness, regularity, and the optimal timing and environment for effective communication.

Audience