LDR 250 | Conflict Resolution: Dealing With Difficult People

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this course, you will learn how to turn difficult situations into opportunities for growth.

• Explore personal triggers and discover somatic practices to manage emotional responses.
• Distinguish between reacting and responding.
• Be assertive rather than aggressive or passive-aggressive.
• Understand what riles up anger and develop strategies to defuse tense situations.

Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.