Many programs have lean teams, often led by coordinators and managers who may have come out of or currently still involved in direct service delivery themselves, and could be supervising former or current peers. This course is designed for the tactical, coordinator/manager leadership level at nonprofits:
- Someone who supervises a small or diverse program staff of a mix of full-time, part-time/hourly, contracted, and volunteer team members, with varying levels of program allocation on any given day.
- Someone who both manages and implements the work of a program, project, or initiative, needing to manage up and across to accomplish goals.
- Recruitment and retention of program team members
- Motivation, and working toward common goals
- Managing up
- Managing across (at a peer level and with other teams)
- Finding chances for informal leadership (such as a staff-training or staff-recognition committee), stretch opportunities, or special projects – without burning yourself out
At the end of this course, you will be able to:
- Give examples of successful applicable models for volunteer recruitment and retention.
- Examine your role as a path of information between the greater organization and your team, especially part-time staff members and volunteers.
- Identify your People Style, and recognize how best to work with team members in consideration of their personality types and leadership styles.
Primarily intended for program coordinators and managers with less than five years of experience in program management, and oversight of one program with one or two funding sources and a small team (typically fewer than five staff and volunteers).
Tiffany Simpson-Crumpley is the founder of Nia Unlimited Consulting Services LLC, a firm developed in 2007 to transform the health care experience through training for healthcare and non-profit professionals, motivational speaking, and virtual program management. Devoting her career to equitable access to health and social services for low-wealth communities, Tiffany has held senior leadership positions with the South Carolina Office of Rural Health, Mecklenburg County Area Mental Health in Charlotte, North Carolina and City of Berkeley Public Health Department in California. Tiffany holds dual bachelor degrees in Health Science and African American Studies from San Jose State University. She received her Master’s degree in Health Services Administration from Saint Mary’s College of California.