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Nonprofit University

LDR 251 | Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development, such as the conflict between two choices when making a decision—think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. Conflict becomes an issue, however, when the people involved are stuck on the conflict itself and cannot work through it toward a solution. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can cause hurt feelings and damaged relationships. In this course you will learn about practical tools to help you resolve conflict successfully and produce a win-win outcome.

 

KEY CONCEPTS

  • What conflict is and how it can escalate
  • Types of conflict and the stages of conflict
  • The five most common conflict resolution styles and when to use them
  • Increasing positive information flow through non-verbal and verbal communication skills
  • Effective techniques for intervention strategies
  • Ways to manage conflicts to enhance productivity and performance
  • Spontaneous and reflective action
  • Helping others through conflict
 

LEARNING OBJECTIVES

At the end of this course, you will be able to…

  • Define conflict, and explain how it can escalate negatively.
  • Describe the role of key communication skills, including active listening, paraphrasing, asking questions, and body language, in conflict resolution.
  • Employ an appropriate conflict-resolution style in a given situation.
 

AUDIENCE

Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.

 

FACILITATOR

Coach Tracey Knight is an accomplished trainer, speaker, and certified life, career, and personal empowerment coach. She leverages more than 25 years of experience as an entrepreneur, nonprofit executive and educator to help organizations shift culture and build high-performing teams. Read more

 

Dates

  • May 21, 2019

Time

9:00 am - 3:00 pm

Address

Georgia Center for Nonprofits
100 Peachtree Street NW
Suite 1500
Atlanta, GA 30303
Get directions

Registration Details

Fees
Member: $150
Nonmember: $175

Questions? Contact us at [email protected] or 678-916-3081.