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Conflict Resolution: Dealing With Difficult People

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.


WHAT YOU WILL LEARN

  • Recognizing how your own attitudes and actions impact others
  • Techniques for managing and dealing with anger, difficult people, and difficult situations
  • Conflict as communication
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • The three-step Conflict Resolution model


LEARNING OBJECTIVES

By the end of this course, you will be able to…

  • Recognize the role of your actions and attitudes in fostering and resolving conflict.
  • Explain coping strategies for dealing with difficult people and situations.
  • Apply the three-step Conflict Resolution model to dealing with difficult people.


AUDIENCE

Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.


ABOUT THE FACILITATOR

“I AM Tracey Knight”.  Woman. Servant. Teacher. Mentor. A Powerful Feminine Leader. My purpose, as a Self-Mastery Coach, is to help men and women stretch their vision beyond the life they have, to achieve the life they want.”

Coach Tracey Knight is an accomplished trainer, speaker, and certified life, career and personal empowerment coach.  She leverages more than 25 years of experience as an entrepreneur, nonprofit executive and educator to help organizations shift culture and build high performing teams.  She has a no-nonsense approach to inspiring her clients to confront and change the beliefs and habit that effect the work environment and prevent them from living an authentic and purpose-driven life.

Her signature Self-Mastery Programs and Bootcamp have been used by men and women, from baby boomers to millennials, as a means of addressing the perpetual fear of never achieving their full potential in the key areas of their life - career, money, relationships and health.  Her proprietary 4-stage method to self-mastery teaches individuals how to discover and reprogram the exhausting and self-defeating thoughts and habits that zap time, divert energy and impede success.  Her live stream talk show, You Revealed LIVE!  also serves as an inspiration to thousands of dedicated viewers who are reminded daily of their innate power to “Take Back, Transform and Win at Their Own Life”.  

Coach Tracey’s prominence and success as a change agent is the result of her core belief, “I AM here to heal and serve humanity”.  This mantra drives her unrelenting persistence, compassion, and unwavering commitment to pay forward what has been given to her by her mother and life coach, Malane Shani. 

Tracey Knight is a native of Cincinnati, Ohio but currently resides in Atlanta, Georgia.  She holds a M. Ed. in Education Administration, a B.S. in Mathematics/Education and loves to cook, travel, entertain family and friends and is an avid dancer.  

 

 

 

Dates

  • October 17, 2018

Time

9:00 am - 3:00 pm

Address

Literacy Action
231 Peachtree Street, NE
Suite M-100
Atlanta, Georgia 30303

Registration Details

FEES
Member: $150
Nonmember: $175

Questions? Contact us at [email protected] or 678-916-3081.

 


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