VOL 110 | Essentials of Volunteer Management

This course will provide an overview of volunteers’ motivations and the volunteer engagement cycle. Using this information, you will learn how to build and sustain a positive culture for volunteers to work in. This course will also cover different types of volunteers, and how best to engage each.

KEY CONCEPTS

• Volunteer motivations
• One-time vs. skill-based volunteers
• The volunteer-engagement cycle
• Building a positive culture for volunteering

LEARNING OBJECTIVES

• Implement basic elements of the volunteer engagement cycle.
• Articulate volunteer motivations.
• Distinguish between one-time vs. skill-based volunteers.
• Give examples of ways to build a positive volunteer culture.

AUDIENCE

• Volunteer coordinators/managers
• Program staff members who supervise/manage volunteers

FACILITATOR

Amanda Bisgaard is the Family Literacy Program Manager at Hands On Atlanta where she focuses on building capacity of parents in early language and literacy acquisition. Amanda comes to Hands On Atlanta from the American Red Cross of TN where she led volunteer recruitment and engagement efforts for local and national disaster relief. Prior to the Red Cross, Amanda completed an AmeriCorps service term with National Civilian Community Corps, supporting disaster preparedness and response. Amanda serves as the board chair of the Young Nonprofit Professional Network of Atlanta, and volunteers in the infant room at Our House. In her free time Amanda enjoys paddle boarding, reading, and traveling.