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Nonprofit University

Certificate of Emotional Intelligence

Though your particular needs or goals may differ, many metrics of leadership success are universal: your team’s ability to solve problems and resolve conflict; the enthusiasm and motivation of individual team members; and the results you achieve together.

So what makes a successful leader? Research shows that effective leaders share a common factor: a high level of “emotional intelligence.”

Emotional intelligence is your ability to accurately identify emotions in yourself and others; understand, manage, and use them appropriately; and communicate effectively about them, both in terms of emotional topics and the topic of emotions.

In this two-day certificate, led by Coach Tracey Knight, you will learn the fundamentals of emotional intelligence – including the 26 competencies of emotional intelligence and the role emotions play in goals, decision-making, and relationships – and techniques for increasing self-awareness and leadership effectiveness. 

Tailored to today's workplace (different in so many ways from even a year ago), this course will prepare you to cultivate best practices for a high-performing team, while rooting out and countering the effects of the unhealthy Cs – Competition, Comparison, Control, Credit, and Complaining.

This session is designed for professionals who want to develop their capacity to understand others, sharpen their skills in team management and leadership, and help others realize the full measure of their abilities.



  • 26 competencies of social-emotional intelligence
  • Interdependence of the mental, emotional, and physical
  • Mindfulness
  • Howard Gardner's Seven Intelligences
  • Avoidance of "emotional hijacking" by external stimuli, setting standards and boundaries, and knowing when and how to say "no"
  • Effective interpersonal communication, including strategies for building trust
  • Types of teams, team norms and roles, and team development
  • Developing team action plans
  • Resolving conflict and solving problems


At the end of this course, you will be able to:

  • Define emotional intelligence.
  • Explain the personal and professional benefits of high emotional intelligence.
  • Define different types of teams, and what motivates each type.
  • Describe your team-player style, and how it impacts group dynamics.
  • Use action-planning and analysis tools that promote team performance.


Any nonprofit professional managing down, across, or up in your organization. Those in HR or HR-like roles may find this course particularly valuable.


“I AM Tracey Knight”. Woman. Servant. Teacher. Mentor. A Powerful Feminine Leader. My purpose, as a Self-Mastery Coach, is to help men and women stretch their vision beyond the life they have, to achieve the life they want.”

Coach Tracey Knight is an accomplished trainer, speaker, and certified life, career and personal empowerment coach. She leverages more than 25 years of experience as an entrepreneur, nonprofit executive and educator to help organizations shift culture and build high performing teams. She has a no-nonsense approach to inspiring her clients to confront and change the beliefs and habit that effect the work environment and prevent them from living an authentic and purpose-driven life.

Her signature Self-Mastery Programs and Bootcamp have been used by men and women, from baby boomers to millennials, as a means of addressing the perpetual fear of never achieving their full potential in the key areas of their life - career, money, relationships and health. Her proprietary 4-stage method to self-mastery teaches individuals how to discover and reprogram the exhausting and self-defeating thoughts and habits that zap time, divert energy and impede success. Her live stream talk show, You Revealed LIVE! also serves as an inspiration to thousands of dedicated viewers who are reminded daily of their innate power to “Take Back, Transform and Win at Their Own Life”. 

Tracey’s prominence and success as a change agent is the result of her core belief, “I AM here to heal and serve humanity”. This mantra drives her unrelenting persistence, compassion, and unwavering commitment to pay forward what has been given to her by her mother and life coach, Malane Shani.

Tracey is a native of Cincinnati, Ohio but currently resides in Atlanta, Georgia. She holds a M. Ed. in Education Administration, a B.S. in Mathematics/Education and loves to cook, travel, entertain family and friends and is an avid dancer.  



  • May 12 & 19, 2022


9:00 am - 12:30 pm Eastern Time


Online Class
You will receive log-in information after registering for the course. 

Registration Details

Member: $190
Nonmember: $240

Questions? Contact us at [email protected] or 678-916-3081.

May 12 & 19, 2022*


*You must be able to attend both live online sessions to receive the certificate. If you need to miss a day, please contact [email protected] to move your registration to the next offering of the certificate. Please note that viewing the recording will not count towards your attendance for this series.