LDR 251 | Managing Difficult Conversations

Starting

August 15, 2023

Start Time

9:00 am

End Time

12:30 pm

Location

Virtual

Event Type

Nonprofit University

Registration Details

Members: $95

Non-Members: $120

Overview

We have so many interactions every day, it is reasonable to expect that some of them will be difficult. Whether these conversations take place in person, by phone, or virtually by email or online-collaboration tools, you can design the interaction to go smoothly, minimizing disruption and overt conflict. In this course, you will learn tools to manage difficult conversations and get the best results possible out of them.

This course will include role-playing difficult conversations in a safe, supportive atmosphere with an experienced coach.

Key Concepts

Good communication skills
Defining frames of reference
Choosing to have the conversation, and being intentional in the time and place
Toolkit for successful conversations
Establishing a positive intent and a desired outcome
Specific steps to carry out a difficult conversation
Maintaining safety in a conversation

Learning Objectives

At the end of this course, you will be able to:

Give examples of good communication skills.
Identify the appropriate time and place to have a difficult conversation.
Draft a script for a difficult conversation.

Audience

Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.

Register Now!

Facilitator(s)

Tracey Knight

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